The Seltz Store

Terms and Conditions

INTRODUCTION

These terms of sale and terms of use (together, the “Terms”) apply if you want to purchase products from us or use our website (the “Site”). These terms should be read alongside, and are in addition to, our Privacy Policy and Cookie Policy.

Please read these Terms carefully before using the Site or purchasing products from us. We may change the content of the Site from time to time, including the terms of use. By using the Site you agree that you have read, understood and accepted these Terms. If you do not agree to be bound by these Terms, you may not use or access the Site or place an order with us.


ABOUT US 

In these Terms, references to “we” or “us” are to Dauntless Drinks Limited (trading as Seltz Store), a company incorporated in England and Wales (registered number 13131693) whose registered office is at 1 The Old Stables Eridge Park, Tunbridge Wells, Kent, TN3 9JT. Our registered VAT number is GB 367 8658 33.

 

VOUCHER CODES

Unless otherwise stated, voucher codes are only to be used once.  Voucher codes can not be used in conjunction with any other offer. Vouchers are non-transferable, may not be sold at auction and have no cash alternative. 

 

TERMS OF SALE

Contract creation

The placing of an order anywhere on our Site does not constitute a contract. Order acceptance will only take place, and the contract between you and us will only be formed, on the despatch to you of the product(s) ordered.

For the avoidance of doubt, a contract is not formed at the point in time that payment has been taken from you by Seltz Store nor at the point when you receive an email from Seltz Store acknowledging receipt of your order.

We may reject your order for any reason, including because:

–   the product(s) you ordered are not in stock;

–   we were unable to obtain authorisation for your payment;

–   we were unable to verify that you are aged over 18;

–   we identified a pricing or product description error; or

–   we believe that you are repeatedly or fraudulently using our vouchers.


Prices

All prices are quoted in pounds sterling, and may be per item or per case, as marked. The prices include UK duty and VAT, unless otherwise specified. Any delivery charges are additional, unless otherwise specified.

Although we try to ensure that all pricing information on our Site is accurate, occasionally an error may occur and products may be incorrectly priced.

In the event that you order a product that is listed at an incorrect price, we shall either (i) cancel your order or (ii) contact you by telephone or email before despatching your products asking you to confirm if you still wish to proceed with your order at the correct price or if you wish to cancel your order. If you do not confirm that you wish to proceed with the order within seven days of the date of our email, we will consider this as a withdrawal of your order.

We reserve the right to alter prices without notice for any reason, including in the event of major currency fluctuations, changes in the rate of duty, VAT or other taxes or import tariffs (including, but not limited to, the imposition of any new or replacement duty or tariff by the WTO or any other competent authority domestic or international) or other market conditions. We also reserve the right to terminate any special offer at any time, without notice.


Availability

All products and services are subject to availability. We may run out of stock from time to time.

If we cannot fulfil your order because the Products are unavailable, we will contact you by e-mail or telephone to offer you an alternative Product where reasonable or to inform you when the requested Products are expected to be back in stock. You are entirely free to decide whether to agree to suggestions for alternative Products.

 

OUR PRODUCTS

Our Website is intended exclusively to promote our Products in the United Kingdom.

 

DELIVERY

We deliver throughout the UK except for the Channel Islands, hospitals, PO Boxes and BFPO addresses. Delivery information will be available to you when you place an order.

Standard delivery

Our standard delivery is 1-2 working days at a cost of £4.95 per address, regardless of how many cases are being sent. Delivery to the Scottish Highlands, some other areas of Scotland, Northern Ireland and offshore islands can take an extra few days from our standard delivery and will incur additional charges based on your postcode. Total shipping amounts for these postcodes are calculated during the checkout process.

We reserve the right to restrict deliveries or to withdraw services to individual customers' addresses if you are repeatedly unavailable to take delivery of your order or in other exceptional circumstances.

Signed for deliveries and delivery instructions

Our deliveries are made by third party carriers.  The majority of these carriers will require a signature from a person over the age of 18 upon delivery. If this is not possible, delivery will either be refused or, a card will be posted through your letterbox with instructions on how to arrange re-delivery. You should keep your delivery note and all packaging and should notify us immediately if any of the order is missing or damaged. 

 

REFUNDS

If you have received a product that is defective you are entitled to a full refund, which can be arranged by getting in touch with us at customerservices@seltzstore.co.uk


RETURNS

For logistical reasons, Seltz Store does not accept returns unless exceptional circumstances apply. In the event of exceptional circumstances, you are responsible for return shipping costs.

   

HOW OUR SELTZER SUBSCRIPTION PLANS WORK

Once we have accepted your request to join a subscription plan (in accordance with the “our contract with you section”) and we have received payment from you for your first case, you will receive:

–   the introductory case for the plan that you have selected, plus any items which are advertised as being included with such introductory case, within 2-3 working days of our acceptance

–   a case at regular intervals - either weekly, every 14 days or monthly - unless you cancel or pause your plan.

We will charge you for each case you receive after the introductory case based on the retail price for that product at the time of charging. By requesting to join a seltzer subscription plan, you authorise us to deduct such subsequent amounts from the credit or debit card that you used to pay for the introductory case; and for each seltzer case you receive, you will be additionally charged the standard rate of shipping (£4.95).

 

CHANGING OR CANCELLING A SELTZER PLAN

If you wish to, you manage your subscription at any point from the ‘My Account’ section on our website under ‘My Subscriptions. From this section on our website you can:

–   Change your payment method for your subscription

–   Pause your subscription

–   Cancel your subscription

From time to time we may make changes to these terms and conditions, including the prices for each seltzer plan, or we may cease offering a type of seltzer plan and transition you onto a new type of seltzer plan. We will let you know in writing a reasonable time in advance of making any such changes. If you are unhappy with such changes, you can cancel your seltzer plan in accordance with this section. If you do not cancel your seltzer plan, the changes will come into effect starting with the next case you receive.


SELTZER PLANS

When selecting a seltzer plan, we offer you the following options:

FREQUENCY

- A case of seltzers every week
- A case of seltzers every 2 weeks
- A case of seltzers every month

From time to time, we may need to change the price, frequency or make-up of our seltzer plan cases. We will always tell you in advance of any changes, and give you the chance to tell us that you no longer wish to take a seltzer plan case if you are unhappy with the changes we are proposing. 

If at any time we are unable to fulfill your seltzer subscription due to product shortages we will endeavour to contact you regarding an alternative. We do however reserve the right to substitute a seltzer for an alternative without informing you.


SECURITY

All information (including credit card details) is sent and received using up-to-date secure e-commerce software. We and our third party providers continuously monitor and implement new security protocols and software as they become available. 

 

PRICES AND PAYMENT

All prices and charges on the Website are in pound sterling (GBP) and include VAT and duties.

The prices of the Products are those shown on the order page of the Website when you place the order. The prices shown may be amended from time to time without notice. 

You can only pay for the Products using the payment methods shown on the Website. We do not accept any other payment method.

All payment orders are processed through an external payment services provider. These payment orders are subject to the terms and conditions of the provider concerned.

By paying for an order with a credit or debit card you declare that you are the holder of the ‘card’ used. 

All cardholders will be verified and the issuer of the card will be asked to provide an authorisation check. If your card issuer does not authorise the payment to us, we cannot accept your order. In that case we cannot be held liable for any delay or non-delivery.

 

RISKS, WARNINGS AND STORAGE CONDITIONS

You should be aware of the following inherent risks and warnings in respect of our products:

–   Alcohol should be consumed in moderation.

–   Our seltzer boxes can be heavy so extra care should be taken when lifting it. If you are concerned about the weight we advise that you transfer seltzers 1 or 2 at a time.

–   Our seltzers are best stored in a refrigerator or cool, dark room.

–   Our seltzers typically come with a best before or drink by date.

 

TERMS OF USE OF THE SITE

To comply with licensing and other legislation, the Site is only available to those aged 18 years and over. By using the Site, you agree that you are aged 18 or over. If you are not, you must not use the Site. We will ask you to confirm that you are aged 18 or over before making any purchases.

You agree to use the Site only for lawful purposes and in a way which does not infringe the rights of anyone else or restrict or inhibit anyone else's use and enjoyment of the Site.

Access to the Site is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on the Site without notice.

You are responsible for making all arrangements necessary for you to have access to the Site. You are also responsible for ensuring that all persons who access the Site through your internet connection are aware of these Terms and that they comply with them.

 

YOUR ACCOUNT

Some areas of the Site may require you to register an account with us in order to use the services or purchase products. By registering you agree that:

–   the personal information that you are required to provide when you register as a customer is true, accurate, current and complete in all respects.

–   you will notify us promptly of any changes to the personal information by updating your details within the “My Details” section of your online account or by contacting us using the contact details below.

–   you shall not impersonate any person or entity or misrepresent your identity or affiliation with any person or entity, including using another person's username, password or other account information.

If any information provided by you is untrue, inaccurate, not current or incomplete or if we suspect that any information provided by you is untrue, inaccurate, not current or incomplete, we reserve the right to terminate your use of the Site and / or your account.

 

PRIVACY AND DATA PROTECTION

We process information about you in accordance with our Privacy Policy.

 

LIABILITY

We have taken all reasonable care in the preparation of the content of the Site. However, to the extent permitted by applicable law, we do not make any representations, warranties or terms of any kind in respect of the Site or their contents (including, without limitation, its accuracy or any views or comments made). Access to and use of the Site and content on the Site is entirely at your own risk. We accept no liability for viruses or other device contaminants. You are recommended to take all appropriate safeguards (such as installing appropriate anti-virus software) and firewalls before downloading content from the Site.

We expressly exclude, to the fullest extent permitted by law, all liability of Dauntless Drinks Limited (trading as Seltz Store), its directors, employees and other representatives, howsoever arising, for any loss or damage suffered as a result of your (i) use of, or inability to use, the Site; or (ii) use of or reliance on any content displayed on the Site.

All content, text and graphics on the Site, unless specified, are directed solely at those who access the Site from the United Kingdom (excluding the Channel Islands). We make no representation and will not be held liable for any use of the Site by individuals who access the Site from other locations.

Information transmitted via the Site will pass over public telecommunication networks. We make no representation or warranty that the operation of the Site will be uninterrupted or error free and we will not be liable to you if for any reason the Site is unavailable at any time or for any period or if there are any errors.

The Site may include links to websites and/or services owned and/or operated by third parties. These are provided for your convenience only. We are not responsible for and do not give any warranties or make any representations regarding any such websites and/or services, their content or your use of them.

Nothing in this section shall affect our liability for death or personal injury arising from our negligence, our liability for fraud, or any other liability which cannot be excluded or limited under applicable law.

This section does not:

–   apply to our obligations under the terms of sale - please see the "Liability" section in the terms of sale for details of our liability to you in respect of the terms of sale; or

–   affect your legal rights as a consumer in respect of any of our products or services (for example, if any of our products do not match the description given to them on the Sites). For more information about your legal rights, please contact your local Citizens Advice Service or Trading Standards Service.

 

TERMINATION

We reserve the right to suspend your use of the Site at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Site and/or your account with us with immediate effect if you breach any of these Terms.

 

GENERAL

Amendments to these Terms

We may update or amend these Terms from time to time to comply with applicable law or to meet our changing business requirements by amending this page without notice to you. You are expected to check this page from time to time to take notice of any changes made. Such changes will be effective as soon as they are posted on the Site. By continuing to use the Site or purchasing products or services from us, you agree to be bound by the terms of these updates and amendments.

Other important Terms

These Terms are governed by the laws of England and the English courts shall have jurisdiction over any disputes arising under or in relation to them and any contract made under them.

If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of the Terms remain in full force and effect.

Only you and we are entitled to enforce these Terms. No third party is entitled to enforce any of these Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

We may freely transfer or assign any portion of our rights or delegate our obligations under these Terms. You are not entitled to transfer or assign, by operation of law or otherwise, any portion of your rights or delegate your obligations under these Terms without our prior written consent.

These Terms, the Privacy Policy and the Cookie Policy set out the entire agreement between you and us and replace any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law. Any delay or failure by us to exercise any right we may have under these Terms does not constitute a waiver by us of that right.

Last updated: May 2021

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